TERMS AND CONDITIONS 

The following Terms and Conditions govern the use thepinkcarnation.com.au and the purchase of any goods from it. thepinkcarnation.com.au is owned and operated by RoseRena Pty Ltd. 

Delivery 

Same day delivery if orders are place before 2pm on weekdays. 

Same day delivery on a Saturday if before 10am

If it is outside these times the delivery will be made the following trading day. 

Closed for delivery on Sundays & Public Holidays.

Delivering to 82 areas in Geelong, Ballarine and surf coast.

All our deliveries are made by our drivers and couriers who will handle them with the best possible care. 

Deliveries are made between 9am-7pm on a weekday and 9am-6pm on a weekend. 

We can not guarantee a specific delivery time however we will make every attempt to fulfil your request. 

If the recipient is not home then the goods will be left in a safe spot if our couriers believe it to be. 

If the recipient is not home and there is no where safe to leave them then the goods will be bought back to the shop. 

You can come and pick them up otherwise a re-delivery fee will occur. 

If the delivery is going to a workplace we must be informed with the name and when the recipient is due to finish their working day, we can not guarantee the goods will be delivered on time if this information is not supplied. 

If the delivery is going to a hospital we can not be liable if the delivery is not given to the recipient as our couriers must leave them at reception.

 If the recipient can not accept the goods due to there ward or being checked out then a re-delivery to a home address will occur. 

It is not our responsibility to find out if the recipient can accept the goods. 

If you have provided incorrect details for the delivery and the goods are delivered to a incorrect address then we can not guarantee a redelivery, if we can then a re-delivery fee will occur.

Flowers and Product 

Please note colours and flowers will vary depending on seasonal availability. Photos are only shown as examples only.  

Scents, product type and colour will vary depending on stock availability. If the items has to be changed we will get into contact with you, failing a response we will use our judgement and exchange to an appropriate alternative. 

Covid-19

A refund can not be made due to Covid-19. If a person is self isolating we must be informed to ensure we carry correct delivery protocol. 

Refund of goods 

A refund can not be made due to change of mind. If the item is faulty then a full refund may be made. 

Please note flowers are a parachute product they are meant to have a short shelf life. We do our best to send out a quality product however there are circumstances that are out of our control. 

If you are disappointed in a product feel free to get into contact with us  and we will happily help sort the issue out to the best of our ability.

However a refund will not be made for inappropriate complaints. 

Event flowers can not be refunded 48 hours prior to the event, failing to cancel after 48 hours before hand means a refund will not be made. 

Public Holidays 

Please note we are closed all Sundays and Public Holidays. If a order is placed on a Sunday or public holiday it will be delivered the next trading day. 

Purchase of Alcohol

The Pink Carnation supports the Responsible Service of Alcohol. Warning – Under the Liquor Control Reform Act 1998 it is an offense to supply alcohol to a person under the age of 18 years. We reserve the right to ask for ID from the recipient or any receiver upon delivery of any products that contain alcohol. If the ID request is refused, The Pink Carnation will deliver all items except for the alcoholic item, and it will be returned to the shop with the cost being refunded to the purchaser.

To purchase alcohol you must be over the age of 18. 

Contact Details

For any other queries please do not hesitate to email us at welcomepinkcarnation@outlook.com

69 Vines Road, Hamlin heights VIC 3215 Australia

ABN: 48 656 189 178

Phone: 52 782 999

Email: welcomepinkcarnation@outlook.com 

The Pink Carnations Privacy and Security 

The Pink Carnation is fully committed to protecting your privacy and security when shopping online and in store with us.

Therefore we will only share any personal information to services that help us undertake the deliveries. 

If you have any further questions about your Privacy & Security, please email us at welcomepinkcarnation@outlook.com.